Stay Casino FAQ

Click the "Registration" button, fill in your email, password, and currency, then confirm your account via email.

Yes, Stay Casino is fully licensed and uses advanced encryption to protect player data and transactions.

New players can enjoy a massive welcome package covering their first six deposits, including match bonuses and free spins.

The minimum deposit is generally $20 (or equivalent), though this may vary depending on the payment method.

We accept Visa, Mastercard, Interac, Skrill, Neteller, MiFinity, and several cryptocurrencies.

Yes, Stay Casino is crypto-friendly and accepts Bitcoin, Ethereum, Litecoin, Dogecoin, and USDT.

Upload a photo of your ID, a utility bill for address proof, and proof of your payment method in the "Documents" section.

Usually, documents are reviewed and approved within 24 hours.

Go to the "Wallet" section, select "Withdrawal," choose your method, and enter the amount you wish to cash out.

E-wallet and crypto withdrawals are often instant after approval, while bank transfers take 1-3 business days.

No, Stay Casino does not charge any fees for deposits.

Yes, the website is fully optimized for mobile browsers on both iOS and Android devices.

Yes, you can download the PWA (Progressive Web App) directly from our website for a better mobile experience.

We host top providers such as Pragmatic Play, NetEnt, BGaming, Evolution Gaming, and many more.

Yes, you can play live versions of Roulette, Blackjack, Baccarat, and various Game Shows in real-time.

The maximum bet allowed while wagering a bonus is usually $5 per spin or round.

Most bonuses at Stay Casino carry a 40x wagering requirement unless specified otherwise.

It is our unique loyalty program where you progress through levels to earn exclusive rewards and perks.

You can reach our 24/7 support team via Live Chat or by emailing [email protected].

Yes, our professional support team provides full assistance in English.

Yes, most of our slots offer a "Demo" mode where you can play with virtual credits.

Click the "Forgot Password" link on the login page to receive a reset link via email.

No, only one account is permitted per person, household, and IP address.

Yes, we have a special bonus for players who prefer to make larger initial deposits.

You earn points automatically for every real money bet you place on slot games.

Yes, we use 128-bit SSL encryption to ensure that all personal and financial data is kept private.

Yes, Stay Casino offers various responsible gaming tools, including the ability to set daily or monthly limits.

You can request self-exclusion through your account settings or by contacting our support team.

RTP varies by game, but most slots range between 95% and 98%.

Yes, all games are tested by independent auditors and use Random Number Generators (RNG).

Yes, we have a dedicated "Jackpots" section featuring games with massive prize pools.

All the latest releases are listed under the "New" tab in the game lobby.

These are slots with a dynamic reel mechanic that offers thousands of ways to win.

Yes, we offer many variations, including European, American, and French Roulette.

No, for security reasons, you must contact support if you need to update your email address.

Common reasons include unfulfilled wagering requirements or a lack of account verification.

A specific code entered during a deposit to unlock a promotion or free spins.

Yes, most free spin offers have a cap on the maximum amount you can withdraw.

Open the specific game mentioned in the promotion, and the spins will be available immediately.

Yes, you can cancel it in your profile as long as the status is still "Pending."

Yes, Interac is a supported and popular method for our Canadian players.

A percentage of your net losses returned to you as bonus money or cash.

Yes, we offer high-limit tables for players who enjoy a premium Live Casino experience.

Interactive games like Dream Catcher or Crazy Time that combine live hosting with RNG elements.

Your full history of deposits and withdrawals is available under the "History" tab in your profile.

No, we do not deduct taxes; players are responsible for following their local tax laws.

Enter the code sent to your mobile phone in your account profile verification settings.

Your progress is saved on our server, and you can resume the round once you reload the game.

Yes, instant-win scratch games are available in our library.

No, you must use payment methods that belong to the account holder.

High volatility means bigger but less frequent wins; low volatility means frequent but smaller wins.

No, Stay Casino is currently focused exclusively on casino games and live dealer titles.

You can opt-in during registration or toggle it in your account notification settings.

A bonus that can be used for wagering but is removed from your balance when you withdraw.

Yes, Stay Casino rewards players with a special bonus on their birthday.

Absolutely, the games are fully compatible with iPad and Android tablets.

A feature that multiplies your win by a specific factor (e.g., x2, x5, x10).

They are extremely secure as they are processed via blockchain technology.

Yes, every time you reach a new level in the Stay Journey, you receive a prize.

Yes, we offer several versions, including Jacks or Better and Deuces Wild.

This allows you to pay a certain amount to trigger a game's bonus round instantly.

The standard limit is $5,000 per week, but this increases for VIP players.

Check the lobby for games marked with a flame icon or listed in the "Popular" section.

No, you must finish the wagering for one bonus before starting another.

Yes, we run regular tournaments with huge prize pools and free spin rewards.

Yes, all live games are hosted by professional dealers in real-time studios.

European Roulette has one zero (better odds), while American Roulette has two zeros.

Using a VPN is generally prohibited and can lead to account closure.

Yes, you can find Baccarat in both the table games and live casino categories.

Use the "Providers" filter in the game lobby to see titles from specific studios.